General Terms and Conditions
Effective from: March 31, 2026
This website is operated by Orbenta, s. r. o.
The terms "we", "us", "our", and "Seller" used on this website refer to Orbenta, s. r. o.
Orbenta, s. r. o. makes this website available, including all information, tools, features, and services available through this site, provided that the user accepts all terms, rules, policies, and information contained in these General Terms and Conditions.
By visiting our website and/or purchasing products, you are using our "Services" and agree to these General Terms and Conditions of the online store (hereinafter "Terms and Conditions"), including additional terms and policies referenced in this document or accessible via relevant links.
These Terms and Conditions apply to all users of the website, especially visitors, customers, suppliers, sellers, and persons who provide or publish content through the website.
Before you start using our website, please read these Terms and Conditions carefully.
By using any part of the website, the user agrees to the provisions of these Terms and Conditions.
If the user does not agree with the provisions of these Terms and Conditions, they should not use the website or the Services offered through this site.
New features, tools, or Services added to the online store are also subject to these Terms and Conditions.
The current version of the Terms and Conditions is available on this website.
We reserve the right to change these Terms and Conditions in cases and under conditions specified in this document and in accordance with applicable legal regulations.
Our online store uses the Shopify e-commerce platform, which provides us with the technical infrastructure enabling the sale of products and the provision of Services via the internet.
ARTICLE 1 – ONLINE STORE USE CONDITIONS
By using our online store, the user declares that they have full legal capacity necessary to conclude contracts through the online store, or that they use the online store with the consent of their legal guardian, if such consent is required by applicable legal regulations.
Our products, website, or Services may not be used for illegal or prohibited purposes.
When using the Services, the user is obliged to comply with applicable legal regulations, including regulations concerning copyright and other intellectual property rights.
It is forbidden to transmit viruses, malware, destructive code, or perform activities that could disrupt the functioning of the website.
Violation of these Terms and Conditions may lead to the restriction or termination of the possibility to use the Services, without prejudice to the user's rights arising from applicable legal regulations.
ARTICLE 2 – GENERAL PROVISIONS
We reserve the right to refuse to provide Services or limit access to the website in cases justified by applicable legal regulations, security reasons, suspicion of fraud, violation of the Terms and Conditions, or infringement of third-party rights.
The user acknowledges that content transmitted via the internet, with the exception of payment data protected in accordance with the security standards used by the respective payment service providers, may be transmitted via various networks and may be subject to technical changes necessary to adapt it to the requirements of devices or networks.
Payment card data is processed by the respective payment service providers in accordance with applicable security standards.
Without our prior written consent, it is forbidden to copy, reproduce, sell, resell, or commercially exploit the website, its substantial parts, or access to the Services, except in cases permitted by applicable legal regulations.
The headings used in these Terms and Conditions are for readability only and do not affect the interpretation of individual provisions.
ARTICLE 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We make reasonable efforts to ensure that the information published on the website is accurate, complete, and up-to-date.
General information made available on the website should not be considered as the sole basis for making decisions that require professional expertise or consultation with appropriate sources.
The website may contain archival or historical information, which is made available solely for informational purposes.
We reserve the right to update and change the content of the website.
ARTICLE 4 – CHANGES TO SERVICES AND PRICES
Product prices may change.
A change in product price does not affect orders properly placed before the new price takes effect.
We reserve the right to modify, suspend, or terminate the provision of certain features or Services available through the website.
The above provisions do not affect the rights of customers arising from contracts concluded before the relevant changes are made.
ARTICLE 5 – PRODUCTS AND SERVICES
Some products or Services may be available exclusively through our online store.
Product availability may be limited.
Returns, withdrawals, and complaints are handled in accordance with applicable legal regulations and the rules set out in our Returns and Refunds Policy.
We make reasonable efforts to ensure the most accurate display of photos, colors, descriptions, and other product information.
However, the actual display of colors may depend on the user's device settings.
We may limit the sale of products to certain territories if such limitation is due to logistical, legal, technical, or commercial reasons.
Product descriptions and prices may be updated in accordance with applicable legal regulations.
We reserve the right to withdraw a specific product from sale.
No provision of these Terms and Conditions restricts the statutory rights of consumers.
ARTICLE 6 – ORDERS, PAYMENTS AND CUSTOMER DATA
We reserve the right to refuse to process or cancel an order in cases justified by applicable legal regulations, especially if the order cannot be processed, if there was an obvious error regarding the price or product, in case of suspected fraud, unauthorized transaction, or violation of the Terms and Conditions.
We may limit the number of products that can be purchased by one customer, if such limitation is justified by product availability, prevention of abuse, or other objective reasons.
In case of cancellation or modification of an order, we will contact the customer through the contact details provided when placing the order, if necessary or justified by the relevant circumstances.
The user undertakes to provide true, complete, and current information necessary for order fulfillment.
The user should update their account details, email address, and other information necessary to complete the transaction and mutual communication.
ARTICLE 7 – THIRD-PARTY TOOLS AND SERVICES
We may make tools, applications, or Services provided by third parties available to users.
We do not have complete control over the functioning of such external tools or Services.
The use of third-party Services may be governed by separate terms and conditions and privacy policies of the respective providers.
Before starting to use such Services, the user should familiarize themselves with their terms of provision.
In the future, we may make new Services, features, tools, or resources available through our website.
New features and Services will also be subject to these Terms and Conditions, unless stated otherwise.
ARTICLE 8 – LINKS TO THIRD-PARTY WEBSITES
Our website may contain content, products, Services, or links leading to third-party websites.
Third-party websites may operate independently of us.
We are not responsible for the content, privacy policies, security rules, or operation of third-party websites to the extent that such liability may be excluded under applicable legal regulations.
Before conducting a transaction or using third-party Services, the user should familiarize themselves with the relevant terms and conditions and policies.
Questions, complaints, or claims regarding products and Services provided directly by third parties should be addressed to the relevant third parties.
ARTICLE 9 – USER COMMENTS, REVIEWS, AND OTHER CONTENT
If a user provides us with comments, reviews, suggestions, ideas, offers, or other content, they grant us a non-exclusive and gratuitous license to use such content to the extent necessary to operate, promote, and improve our online store in accordance with applicable legal regulations.
The user declares that they have the relevant rights to the provided content and that its use in accordance with these Terms and Conditions does not infringe third-party rights.
It is forbidden to publish content that:
- is contrary to legal regulations;
- infringes intellectual property rights;
- is defamatory, offensive, or illegally interferes with personal rights;
- contains malware or other harmful elements;
- misleads as to the identity of the author or the origin of the content.
We reserve the right to moderate or remove content that violates applicable legal regulations, these Terms and Conditions, or third-party rights.
The user is responsible for the content they publish, in accordance with applicable legal regulations.
ARTICLE 10 – PERSONAL DATA
The rules for processing users' personal data in our online store are set out in our Privacy Policy available on the website orbentara.com.
ARTICLE 11 – ERRORS, INACCURACIES, AND MISSING INFORMATION
The website may occasionally contain typographical errors, inaccuracies, or missing information regarding product descriptions, prices, promotions, offers, shipping costs, delivery times, or product availability.
We reserve the right to correct errors, update information, and make other necessary changes.
If an error concerns an already placed order, we will proceed in accordance with applicable legal regulations and inform the customer if necessary.
ARTICLE 12 – PROHIBITED USES OF THE WEBSITE
It is forbidden to use the website or its content:
(a) for illegal purposes;
(b) to induce other persons to commit illegal activities;
(c) in violation of applicable legal regulations;
(d) in a way that infringes our intellectual property rights or the rights of third parties;
(e) for illegal harassment, intimidation, defamation, or discrimination against other persons;
(f) to provide false or misleading information;
(g) to transmit viruses, malware, or other harmful code;
(h) for illegal collection or tracking of other persons' personal data;
(i) to send spam, phishing, pharming, or perform other fraudulent activities;
(j) for illegal or obscene purposes or purposes infringing third-party rights;
(k) to disrupt or circumvent the security measures of the website or other related Services.
In case of violation of these rules, we may restrict or terminate the user's access to the Services in accordance with applicable legal regulations.
ARTICLE 13 – LIABILITY AND WARRANTIES
We make reasonable efforts to ensure the proper, secure, and, if possible, uninterrupted operation of our website and Services.
However, we cannot guarantee that the website will operate without interruption, delays, or technical errors, especially in circumstances beyond our control.
We may temporarily restrict access to the website due to maintenance, updates, security, or other justified reasons.
We are not liable for damages resulting from circumstances for which we are not liable under applicable legal regulations.
To the extent permitted by applicable legal regulations, we are not liable for indirect damages, lost profits, or data loss resulting from the use of the website.
No provision of these Terms and Conditions excludes or limits liability that cannot be excluded or limited under applicable legal regulations.
The provisions of these Terms and Conditions do not affect the statutory rights of consumers, especially rights arising from legal regulations concerning the conformity of goods with the contract.
ARTICLE 14 – USER LIABILITY
The user is responsible for damages caused by illegal use of the website, violation of these Terms and Conditions, or third-party rights in accordance with applicable legal regulations.
To the extent permitted by law, the user may be obliged to compensate for damages incurred by Orbenta, s. r. o. as a result of a culpable violation of legal regulations, these Terms and Conditions, or third-party rights.
ARTICLE 15 – SEVERABILITY OF PROVISIONS
If any provision of these Terms and Conditions is deemed invalid, ineffective, or unenforceable, the remaining provisions shall remain valid and effective.
The invalid or ineffective provision shall be replaced by the relevant provisions of applicable legal regulations.
ARTICLE 16 – TERMINATION OF SERVICE USE
These Terms and Conditions apply throughout the entire period of using the website and Services.
The user may stop using the website at any time.
We may restrict or terminate the user's access to the Services in case of a serious violation of the Terms and Conditions, applicable legal regulations, third-party rights, threat to the security of the website, or suspicion of fraud.
Termination of Service use does not affect the rights and obligations of the contracting parties arising from contracts concluded before the termination of Service use.
ARTICLE 17 – ENTIRE AGREEMENT
These Terms and Conditions, together with the Privacy Policy, Returns and Refunds Policy, Shipping Policy, and other rules made available in our online store, govern the conditions of using the website and concluding contracts through this site.
The fact that we do not exercise a certain right arising from these Terms and Conditions does not mean that we waive such right.
In case of a conflict between the provisions of these Terms and Conditions and mandatory legal provisions, the relevant legal provisions shall apply.
ARTICLE 18 – GOVERNING LAW
These Terms and Conditions and contracts concluded through our online store are governed by the legal system of the Slovak Republic.
The choice of Slovak law does not deprive the consumer of the protection provided to them by the mandatory provisions of the legal system of their usual place of residence, if such protection is stipulated by European Union law.
Disputes arising from the use of the website or from contracts concluded through the online store will be resolved by the competent courts in accordance with applicable laws.
ARTICLE 19 – AMENDMENTS TO THE TERMS AND CONDITIONS
The current version of the Terms and Conditions is available on this website.
We may amend these Terms and Conditions for important reasons, especially in the event of:
- changes in applicable laws;
- changes in the functionalities of the online store;
- introduction of new products, Services or payment methods;
- changes in the method of order processing or delivery;
- the need to ensure the security of the website;
- technological or organizational changes affecting the operation of the online store.
Changes to the Terms and Conditions do not affect the rights acquired by customers, nor contracts concluded before the changes came into effect, unless applicable laws provide otherwise.
The current version of the Terms and Conditions will be published on the website along with its effective date.
ARTICLE 20 – CONTACT
If you have questions regarding these Terms and Conditions, you can contact us:
Orbenta, s. r. o.
Rákoš 26
960 01 Zvolen
Slovak Republic
Email: shop@orbentara.com
Phone: +421 915 988 825