Privacy Policy
Valid from: 31 March 2026
1. Introduction
Welcome to orbentara.com.
The operator of personal data processed in connection with the use of the orbentara.com website and shopping in our online store is:
Orbenta, s. r. o.
Rákoš 26
960 01 Zvolen
Slovak Republic
Company ID: 57 490 139
Tax ID: 2122774126
VAT ID: SK2122774126
The company is registered in the Commercial Register of the District Court Banská Bystrica, Section: Sro, File No.: 55158/S.
Email: shop@orbentara.com
Telephone: +421 915 988 825
We make every effort to protect your personal data and your right to privacy.
This Privacy Policy explains how we collect, use, provide and protect your personal data when you use our website orbentara.com, contact our company or shop in our online store.
Please read this Privacy Policy carefully.
2. Data we collect
When you use our website, shop, contact our company or use our services, we may collect information related to users.
We may process the following categories of data in particular:
Personal data: name and surname, email address, delivery address, billing address, telephone number, and data necessary for making payments.
Order data: information about purchased products, payments, delivery, returns, complaints, and order history.
Technical data: IP address, type and version of the internet browser, operating system, device type, and other technical information related to the use of our website.
Website usage data: information about how you use our website, visited subpages, time spent on the website, and interactions with the features of our online store.
Cookies and similar technologies: we use cookies and similar technologies to ensure the proper functioning of the website, remember user preferences, analyze how the website is used, and, if the user grants the relevant consent, for marketing purposes.
3. Purposes and legal bases for processing personal data
We process your personal data mainly for the following purposes:
- processing and managing orders and fulfilling concluded contracts;
- processing payments;
- ensuring the delivery of purchased products;
- handling returns, complaints, and customer inquiries;
- communication related to order fulfillment;
- ensuring the proper functioning and security of our website;
- preventing fraud and abuse;
- fulfilling legal, tax, and accounting obligations;
- analyzing and improving our website and offered services;
- sending commercial communications, newsletters, special offers, or other marketing materials if you have given the required consent for such processing.
Depending on the purpose of processing, the legal basis for processing personal data may be:
- performance of a contract or taking steps prior to entering into a contract;
- fulfillment of a legal obligation of the controller;
- legitimate interest of the controller;
- user's consent, if required by applicable legal regulations.
We process personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council, the General Data Protection Regulation ("GDPR"), and Act No. 18/2018 Coll. on Personal Data Protection.
4. Providing personal data
We do not sell or rent your personal data to third parties.
We may provide your personal data to third parties only to the extent necessary for the operation of our online store and the fulfillment of our legal obligations.
Personal data may be provided, in particular, to the following categories of recipients:
Service providers: entities that provide us with hosting, information, technical, accounting, legal, marketing services, or customer support services.
Payment service providers: entities responsible for processing payments made in our online store.
Courier companies and logistics partners: to the extent necessary for the delivery of ordered products.
Providers of analytical and marketing tools: if we use such services and if the processing of personal data requires the user's consent, data will be provided only after obtaining the relevant consent.
Public authorities: if the obligation to provide personal data arises from applicable legal regulations or from a legally binding request of an authorized body.
Entities involved in business transactions: in the event of company reorganization, merger, acquisition, sale of a business, or other similar business transaction.
5. Retention period of personal data
We retain your personal data only for the period necessary to fulfill the purposes for which they were collected.
Data related to order processing and contract fulfillment may be retained for the duration of the contractual relationship and subsequently for the period required by tax and accounting regulations and regulations governing the limitation period for claims.
Data processed based on consent will be retained until the consent is withdrawn or until the purpose for which it was collected ceases to exist.
Data processed based on the legitimate interest of the controller may be retained until an objection is successfully raised or until the purpose of processing ceases to exist.
6. Security of personal data
We use appropriate technical and organizational measures to protect personal data from unauthorized access, accidental loss, alteration, disclosure, destruction, or other unlawful processing.
Despite using appropriate security measures, it is necessary to consider that no method of data transmission over the Internet or method of electronic data storage can guarantee complete security.
7. Your rights in the field of personal data protection
In accordance with applicable personal data protection laws, in particular Regulation (EU) 2016/679 (GDPR), you may have the right to:
- access your personal data;
- obtain a copy of the processed personal data;
- rectify inaccurate or incomplete personal data;
- erase personal data, if the relevant legal conditions are met;
- restrict the processing of personal data;
- data portability;
- object to the processing of personal data;
- withdraw your consent at any time, if processing is based on consent, with the withdrawal of consent not affecting the lawfulness of processing carried out prior to its withdrawal.
If you wish to exercise your rights, you can contact us at the email address:
You also have the right to submit a proposal for the initiation of personal data protection proceedings to the relevant supervisory authority:
Office for Personal Data Protection of the Slovak Republic
Galvaniho Business Center II
Galvaniho 7/B
821 04 Bratislava
Slovak Republic
Website: www.dataprotection.gov.sk
8. Cookies and tracking technologies
Our website uses cookies and similar technologies.
Some cookies are essential for the proper functioning of the website and allow the use of basic online store features.
Other cookies, especially analytical, functional, or marketing ones, may only be used in accordance with applicable legal regulations and, if necessary, after obtaining prior user consent.
The user can manage their cookie preferences through the consent management tool available on the website and through their internet browser settings.
9. Transfer of personal data outside the European Economic Area
In connection with the use of services of some technology, information, hosting, analytical or marketing service providers, personal data may be processed or transferred outside the European Economic Area ("EEA").
In such cases, we ensure the use of appropriate personal data protection mechanisms required by applicable legal regulations, in particular, decisions of the European Commission on adequacy, standard contractual clauses, or other legal guarantees.
10. Third-party websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy policies, data security, or content of third-party websites.
We recommend that you read the privacy policies of each website you visit via links on our website.
11. Changes to the Privacy Policy
We may regularly update this Privacy Policy, especially in the event of changes in applicable legal regulations, the functioning of our online store, or the services and technologies we use.
The current version of the Privacy Policy will be published on this page, along with its effective date.
12. Contact
The data controller is:
Orbenta, s. r. o.
Rákoš 26
960 01 Zvolen
Slovak Republic
Company ID: 57 490 139
Tax ID: 2122774126
VAT ID: SK2122774126
The company is registered in the Commercial Register of the District Court Banská Bystrica, Section: Sro, File No.: 55158/S.
Email: shop@orbentara.com
Telephone: +421 915 988 825
For questions regarding this Privacy Policy, the processing of personal data, or the exercise of your rights, please contact us at the email address provided above.